Returns & Exchanges
We want you to be fully satisfied with your Therm-ic gear; if you are not, you can return any unworn items in their original packaging within 30 days of delivery. Please ensure all tags remain attached and technical components are included for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original boxes and include the printed return authorization form inside the package.
Ship It Back
Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing